Professional Support Agreements Designed Around Your Business
Business-critical systems require reliable and predictable technical support. Vogiatzis Information Systems & Communications offers flexible support agreements designed to provide fast response times, proactive maintenance and long-term operational stability.
Standard Support
Designed for organizations requiring professional support during normal business hours.
- Telephone support
- Email support
- Remote assistance
- Incident management
- System troubleshooting
Priority Support
Designed for businesses operating critical systems that require faster response times.
- Priority telephone support
- Priority remote support
- Reduced response times
- Escalation procedures
- Infrastructure monitoring options
Enterprise Support
Designed for organizations operating mission-critical infrastructure with demanding availability requirements.
- Dedicated support contacts
- Emergency response procedures
- Preventive maintenance
- System health reviews
- Priority escalation management
Supported Technologies
- SCO OpenServer and SCO UnixWare
- Linux Servers
- Microsoft Windows Server and Microsoft 365
- Network Infrastructure
- VoIP and PBX Systems
- Retail Solutions
- Business Email Services
- Backup and Disaster Recovery Systems
Preventive Maintenance
Regular maintenance and monitoring can prevent many technical problems before they disrupt operations.
- System updates
- Security reviews
- Backup verification
- Performance analysis
- Capacity planning
- Infrastructure health checks
Emergency Support
Customers with active support agreements may receive access to emergency assistance outside normal business hours for critical incidents affecting business operations.
Examples include server outages, network failures, email disruptions, VoIP service interruptions, retail system failures and security incidents.